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Frequently asked questions

Topics

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Getting Started

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Pricing & Billing

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Bookings & Calendar

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Payments & Finances

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Gift Cards & Orders

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Staff Management

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Team Photos & Media

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Forms, Waivers & Emails

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Website Integration & Customization

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Multi-language & Localization

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Mobile & App Use

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Analytics & Marketing

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Integrations & API

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Privacy, Security & Compliance

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White-labeling & Branding

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Support & Onboarding

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Getting Started

Browse these answers to learn how to start using Keyhowl

Keyhowl is an all-in-one escape room management platform. It handles everything from online bookings and payments to staff scheduling, team photos, digital waivers, automated emails, and financial reporting - so you can run your entire business from one place.

No, Keyhowl isn’t new - we’ve been operating and testing it with real escape rooms in Bulgaria since 2020. After more than 6 years of running live businesses without major issues, we’re now opening it up to the public. It’s battle-tested, stable, and ready for scale - we just took our time to get it right.

No. We’ve built Keyhowl to be dead simple, even for people with zero tech experience. Most businesses are up and running within an hour. And if you want help, we’ll set it up for you.

Yes. You get a full-featured 1-month free trial - no credit card required. If you need more time, just ask. We’re confident you’ll be convinced within a day.

Just your basic business details and the escape rooms you want to manage. You can start with as little as one escape room and scale from there. We’ll help with importing your existing data, setting up your booking form, and everything else.

Yes, and we’ll handle the migration for free. Whether you’re coming from a spreadsheet, another platform, or a custom setup, we’ll import your data, clean it up, and structure it to work seamlessly inside Keyhowl.

Yes, if the feature makes sense for most Keyhowl customers, we’ll seriously consider adding it. If it’s something specific to your business, we can help you build a custom script or app using our API. You can also vote for existing roadmap items on our Discord or message us to suggest a new one - we listen.

You can’t sign up directly - we require a quick live demo session first. After that, we’ll create your company and give you full access for one month. No pressure to pay upfront - if you don’t subscribe after the trial, your account will be automatically locked. When you’re convinced and ready to subscribe, we’ll send you a payment link.